• All professional service fees are due upon receipt unless requested by the client or PDA.
• PDA's goal is for all files to meet a 24-hour contact, 48-hour inspection, and 120-hour turn-around time. If this does not occur, an explanation (FMS Status Report) will be provided to the client.
• Initial Contact/24 Hours: Contact with insured/claimant within 24 hours of assignment. If unable to make contact within 72 hours, client adjuster notified.
• Turn-Around Time/120 Hours: PDA's complete, final, closed file, including PDA's service invoice, will be mailed to client within 120 hours of assignment date. If this does not occur, a status explaining the facts and circumstances will be forwarded to the client every 72 hours until the assignment is completed.

PDA Property Appraisal Product

1. Time & Expense Sheet

2. Appraisers/Adjusters Report

• Coverage
• Cause of Loss
• Subrogation/Salvage Information
• RCV/ACV
• Other Pertinent comments and recommendations
• Diagram of damage

3. M&S/B Property Appraisal: Provided on every assignment.

4. Digital Photos: Will be provided on all assignments and will clearly depict damage indicated on appraisal. A brief description for each photo will be made on the photo mount sheet. Where damage is not clearly shown in photos, notation in the file summary will be made.