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STANDARD CLIENT PROCEDURE PACKAGES BY LINE OF BUSINESS
LEASE TURN IN/PDA PACKAGE INCLUDES:
ALL VEHICLES:
FMS Assignment Diary
One photo (1), color 35 MM or digital color as available
Residual value condition report forms (F019 and F019A)
Office charge
Local phone calls
Mileage within a 25 mile radius (50 miles total)
Driving time within a 25 mile radius (50 miles total)
STANDARD SERVICE PROCEDURES BY LINE OF BUSINESS
. Client will be notified by PDA franchisee prior to an inspection
being made outside of the client procedure radius.
. Agreement will take effect seven (7) days after inception date. This
will allow proper distribution to ensure compliance with the procedures
outlined in this agreement
. All client procedure agreements will be reviewed: After first ninety
days (90) days, then annually unless requested by the client or PDA.
. All professional service fees are due upon receipt unless requested
by the client or PDA.
. PDA's goal is for all files to meet a 24 hour contact,
48 hour inspection, and 72 hour turnaround time.
If this does not occur, an explanation (FMS Status Report) will be
provided to the client.
. Initial Contact/24 Hours
Contact with Lessee within 24 hours of assignment. If unable to make
contact within 72 hours, client notified.
. Vehicle Inspection/48 Hours
Report includes date, location of inspection, complete VIN, license number,
condition report including any unrelated damage, repairs and/or parts
replacements listed will be made in strict accordance with the manufacturer's
specifications and recommendations.
. Turnaround of Complete File/72 Hours
PDA's complete, final closed file, including PDA's service invoice, will be
mailed to client within 72 hours of assignment date. If this does not occur, a
status report explaining the facts and circumstances will be forwarded to the
client every 72 hours until the assignment is completed.
10-POINT VEHICLE INSPECTION (LEASE TURN IN)
1. VEHICLE EQUIPMENT LIST
Optional equipment
After-market equipment
2. ROAD TESTING
When needed; includes check of engine, brakes, transmission and suspension
systems. This test is not intended to be a highway road test. The
purpose is to check out the mechanical condition of the power train and is
usually accomplished in a parking lot environment.
3. UNDER-HOOD COMPONENT CHECK
Includes belts, hoses, battery, cooling system, filters, power steering,
a/c, exhaust system, engine components, charging system and fluids.
4. GLASS COMPONENT CHECK
Inspection for cracks, chips, scratches and minor damage.
5. ACCESSORIES/EQUIPMENT CONDITION CHECK
Inspect to see that all devices are present and operating properly.
6. LUGGAGE COMPARTMENT CHECK
Includes inspection of jack and other tools, spare tire and luggage floor
mat.
7. PASSENGER COMPARTMENT CONDITION CHECK
Examination of carpets, seats, headliner, dashboard and other surfaces for
stains, cracks, splits or wear.
8. EXTERIOR BODY CONDITION
Check for damage to body panels, trim and frame.
9. PAINT CONDITION
Includes check for scratches, discoloration, fading or paint flaws.
10. TIRE CONDITION CHECK
Check for wear, damage and mismatched tires.
PLUS THE EXACT DOLLAR AMOUNT NEEDED TO BRING
VEHICLE TO *RE-SALEABLE CONDITION
* Condition vehicle should be in for the year model and mileage
FF REVISED 04 29-97
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