FMS Assignment Diary
One (1) photo, color 35MM or digital color as available
PDA Form 297
Office charge
Local phone calls
Mileage within a 25 mile radius (50 miles total)
Driving time within a 25 mile radius (50 miles total)

. Client will be notified by PDA franchisee prior to an inspection being made outside of the client procedure radius.
. Agreement will take effect seven (7) days after inception date. This will allow proper distribution to ensure compliance with the procedures outlined in this agreement.
. All client procedure agreements will be reviewed: After first ninety days (90) days, then annually unless requested by the client or PDA.
. All professional service fees are due upon receipt unless requested by the client or PDA.
. PDA's goal is for all files to meet a 24 hour contact, 48 hour inspection, and 72 hour turnaround time. If this does not occur, an explanation (FMS Status Report) will be provided to the client.

Contact with insured/claimant within 24 hours of assignment. If unable to make contact within 24 hours, client adjuster notified.

. Vehicle Inspection/48 Hours

Report includes date, location of inspection, complete VIN, license number, condition report including any unrelated damage, repairs and/or parts replacements listed will be made in strict accordance with the manufacturer's specifications and recommendations.

. Turnaround of Complete File/72 Hours

PDA's complete, final closed file, including PDA's service invoice, will be mailed to client within 72 hours of assignment date. If this does not occur, a status report explaining the facts and circumstances will be forwarded to the client every 72 hours until the assignment is completed.

Color 35MM or Color digital photos will be provided on all assignments and will clearly depict the damage being reinspected. A brief description for each photo will be made on the photo mount sheet. Where damage is not clearly shown in photos, notation in the file summary will be made.

Where ever possible, exchange bumpers (chrome and material) and bumper reinforcements will be utilized.

Where ever possible, sectioning or repaneling procedures, as opposed to complete replacement operations, will be utilized.

Front-end corrections will be allowed only in those cases where there is obvious or related damage to the frame, suspension, wheels or the steering apparatus. If an alignment is allowed on the appraisal without the indication of one of the above being damaged, a detailed explanation will be included in the file summary as to why the alignment was allowed.

Where ever possible, LKQ replacement parts will be utilized in repairs and/or replacement of nonfunctional sheet metal parts on all model vehicles. Where LKQ parts are not available, this will be noted in the file summary.

Accurate time allowances will be established (in hours) on all items to be repaired or replaced, and overlap or included operations will be removed; this also applies to paint times.

Recommended depreciation will be shown on: 1) paint 2) tires 3) batteries 4) roof coverings 5) electrical items 6) engine components 7) exhaust components 8) floor coverings 9) interior upholstery 10) shock absorbers 11) sound equipment 12) transmissions & any other items that the appraiser feels are applicable.

Client will receive one copy of reinspection report along with necessary photos.

FF REVISED 04-29-97